At Cmhzi, we are committed to delivering quality jewelry and a satisfying shopping experience. If you are not fully happy with your purchase, we’re here to assist you in accordance with the policy below.

Return Window

We accept returns within 30 days of delivery.

Please ensure that you review your items upon arrival, as returns requested after this period cannot be accepted.

Return Requirements

To be eligible for a return, items must meet the following conditions:

Unworn and unused

In original condition

Returned with original packaging, including tags, boxes, or pouches

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Items that are returned damaged, worn, or without original packaging will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as Final Sale

Customized or personalized items (if applicable)

Please review product details carefully before placing your order.

Return Process

To start a return, please contact us at sale@cmhzi.com

 and include:

Your name

Order number

Reason for return

Once your request is approved, we will provide return instructions and the correct return address.

Returns sent without prior approval may be delayed or declined.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery at sale@cmhzi.com.

We will resolve the issue as quickly as possible by offering a replacement or refund where appropriate.

Please include clear photos to help us process your request efficiently.

Refunds

Once your return is received and inspected, your refund will be processed within 5–10 business days.

Refunds will be issued to your original payment method.